Questions.

If customers look you up before deciding (most do), your website is the one place you fully control the first impression. A social page or a listing site shows your business on their terms: their layout, their ads, your competitors sitting right next to you.

You don't always need a big site. Sometimes one strong page is enough to explain what you do, show that you're real, and give people a way to reach you. The point is to own that first impression instead of leaving it to chance.

AI builders and templates are genuinely useful. They're fast, cheap, and fine for a quick placeholder or a personal project.

The catch is how they work. They assemble your site from the same patterns used across millions of other sites, so the result tends to look and sound like everyone else, including your competitors. For a site whose job is to win customers and build trust, that sameness quietly works against you.

A custom build is the opposite. It's shaped around your business, it's yours to keep, and nothing about it is locked to a platform you don't control.

Before any design starts, we talk about what actually sets you apart: your edge, your story, the customers you want more of. That becomes the spine of the site.

Copying a competitor feels safe, but it means the best you can do is look like a slightly nicer version of them, and you rise or fall with whatever they do next. Standing on your own is stronger, and harder for anyone to copy back.

So the goal is never just to look better than your competitor. It's to look like no one else.

Each package is fixed-scope, so you know exactly what you're paying for.

• Website (from RM3,000): custom design, mobile-friendly, SEO, contact form, 2 years hosting included. Starts at one page; add pages for RM250 each. Delivered in 5 to 7 working days. 3 rounds of changes.
• Online Store (from RM7,500): product catalog, cart, checkout, payment gateway, and an admin dashboard with order tracking. Guest checkout is included; add customer accounts (login and order history) for RM1,000. 1 year hosting included. Delivered in 15 working days. 5 rounds of changes.

If your project doesn't fit neatly into either, we'll talk and quote what fits.

Guest checkout is included in every online store, so customers can always buy without creating an account. The real question is whether to also add customer accounts (the RM1,000 add-on), which let shoppers sign in, see past orders, and reorder faster.

The simple test: will the same person buy from you again?

Not sure yet? Launch with guest checkout and add accounts later, once repeat customers start showing up. You lose nothing by starting simple.

50% deposit to start, 50% on launch. Same for both packages.

Invoices arrive by email. Bank transfer in RM. Receipt emailed.

The price you sign is the price you pay. If scope changes mid-project, the new scope gets its own quote before any work starts.

You do. Full ownership of the code, design files, and content transfers to you on final payment.

That means:

• You can move the site to any hosting provider later.
• You can hire another developer to modify it.
• You can use screenshots in your own portfolio or pitch deck.

Sontrix keeps the right to show the project in our portfolio with your permission.

For the inclusive period (2 years for a website, 1 year for an online store), Sontrix covers:

• The hosting itself (server costs, traffic).
• SSL certificate renewals.
• Uptime monitoring.
• Critical bug fixes (anything that breaks).
• Domain renewal workflow (you pay the registrar fee directly, we handle the admin).

What's NOT included (billed separately, even during the inclusive period):

• Content updates (text changes, image swaps): RM100-150/hr.
• New pages, features, or design changes: quoted as new scope.
• Third-party integrations (CRM, analytics, email tools): quoted separately.
• The domain registration fee itself.

You'll get an email from us 60 days before the period ends with two options:

1. Continue with a Care Plan. Same scope as the inclusive period: RM50/mo for a website, RM100/mo for an online store. Indefinite, cancel anytime.
2. Take the site over yourself. We hand you the code, setup instructions, and a 30-day window for handoff questions. For an online store, this is more involved (it needs server-management knowledge), so we strongly recommend the Care Plan instead.

Either way, you keep full ownership. No site disappears just because the free period ended.

Rough rule: if it's something that worked before and now doesn't, it's a fix. If it's something new (or changes how the site looks or behaves), it's a request.

New requests are charged at RM100-150/hr, with an estimate sent before any work starts. You approve, then we do it.

The delivery times above (5 to 7 working days for a website, 15 for an online store) start counting from the day we have:

• Your brand assets (logo, colours, fonts if you have them).
• Final content (text and images for every page).
• Signed agreement and deposit.

If any of those land late, the timeline shifts. We don't charge for waiting.

Need it faster? Rush delivery is available: +RM1,000 (Website), +RM2,000 (Online Store) for compressed turnaround. Quoted in advance.

Most of the time, gathering content takes longer than the building. We can recommend a copywriter if needed.

For a website, the site itself runs on US-based infrastructure. Contact form submissions are emailed directly to you, with a short copy held by our email-delivery service for troubleshooting. No customer accounts, no database, so visitor data doesn't sit anywhere long.

For an online store, customer data (accounts, orders) lives on a Sontrix-managed server in Singapore (a jurisdiction with strong data-protection laws). Backups are encrypted. You can export or delete your customer data at any time.

If you need a formal Personal Data Protection Act notice for your site (most sites that collect customer details do), we'll provide a template you can customise. PDPA registration with the Department of Personal Data Protection is your responsibility. We'll walk you through what's needed.

That covers data your clients submit to your site. For how Sontrix handles the data you submit to this site, see our privacy notice.